Hadawatha.lk Seller Policy

Welcome to Hadawatha.lk! We’re excited to partner with you to bring high-quality products to our customers. This Seller Policy outlines the terms, conditions, and guidelines that govern all seller activities on our platform. By becoming a seller on Hadawatha.lk, you agree to comply with this policy to create a seamless experience for our customers and a successful platform for all.

1. Seller Registration

To become a seller on Hadawatha.lk:

• You must create an account and provide all necessary documentation to verify your identity and business details.
• Hadawatha.lk reserves the right to accept, reject, or revoke your seller status based on our eligibility criteria and compliance requirements.

2. Product Listing Guidelines

All sellers are required to adhere to the following guidelines when listing products:

• Accuracy: Provide accurate descriptions, images, specifications, and prices for all products.
• Prohibited Items: Certain products (e.g., illegal, hazardous, or banned items) are not allowed. Refer to our Prohibited and Restricted Items Policy for a full list.
• Quality Standards: Ensure all products meet quality standards, are free from defects, and comply with safety regulations.
• Pricing Transparency: Prices should be fair and transparent, with no hidden fees.

Failure to adhere to listing guidelines may result in item removal or account suspension.

3. Order Fulfillment and Shipping

Sellers are responsible for prompt order fulfillment:

• Processing Time: Orders should be processed within the time frame specified on the product listing.
• Shipping: Choose reliable shipping options to ensure timely delivery and provide tracking information to customers where applicable.
• Packaging: Package items securely to prevent damage in transit.
• Shipping Delays: In case of delays, notify both Hadawatha.lk and the customer as soon as possible with an estimated delivery time.

4. Customer Service Expectations

As a seller on Hadawatha.lk, you are expected to:

• Promptly Respond: Address customer inquiries within 24 hours during business days.
• Professional Communication: Communicate courteously and professionally with customers.
• Return and Refund Requests: Facilitate returns and refunds according to the Hadawatha.lk Return Policy and ensure customer satisfaction.

Negative customer experiences due to delayed or poor responses may impact your seller rating and account status.

5. Seller Fees and Payments

The following fees and payment guidelines apply:

• Listing Fees: [Specify any applicable fees, if relevant, or mention if listing is free.]
• Commission on Sales: A commission of [X]% is deducted from each sale made through Hadawatha.lk.
• Payout Schedule: Earnings are processed and disbursed every [X weeks or monthly], subject to a minimum payout threshold.
• Payment Disputes: Any disputes regarding payments should be reported to Hadawatha.lk within 7 days of payout.

6. Returns, Refunds, and Cancellations

All sellers must adhere to our Return Policy :

• Return Window: Accept returns within the time frame specified by Hadawatha.lk’s Return Policy.
• Condition of Returned Goods: Items must be returned in original condition. Sellers are responsible for inspecting returned items and processing refunds or exchanges as necessary.
• Refunds: Refunds should be processed promptly once items are received and verified.

7. Compliance and Legal Requirements

Sellers are required to comply with all local laws and regulations, including but not limited to:

• Consumer Rights Laws: Comply with all applicable consumer protection laws and regulations.
• Product Safety: Ensure all products meet regulatory standards for safety and quality.
• Tax Compliance: Sellers are responsible for reporting and remitting taxes as per their local laws.

8. Prohibited Conduct

To maintain a safe and positive marketplace, the following behaviors are prohibited:

• Counterfeit Goods: Listing, selling, or promoting counterfeit, fraudulent, or misrepresented products.
• Misleading Information: Providing false or misleading product information.
• Inappropriate Customer Interaction: Engaging in abusive, offensive, or unprofessional behavior towards customers.
• Manipulation: Manipulating ratings, reviews, or sales data in any form.

Engaging in prohibited conduct may lead to warnings, suspension, or permanent account termination.

9. Intellectual Property Rights

Sellers are expected to respect intellectual property rights:

• Trademark and Copyright: Only list items you own or have the rights to sell. Unauthorized use of trademarks, copyrighted materials, or images is strictly prohibited.
• Infringement Claims: Any claims or disputes arising from intellectual property infringement are the responsibility of the seller.

10. Account Suspension and Termination

Hadawatha.lk reserves the right to suspend or terminate seller accounts that:

• Violate this Seller Policy or any other Hadawatha.lk policy.
• Consistently fail to meet customer service and quality standards.
• Engage in fraudulent, illegal, or unethical practices.

If your account is suspended or terminated, Hadawatha.lk will provide written notice outlining the reasons.

11. Data Privacy and Security

Sellers must comply with all data protection and privacy laws:

• Customer Data: Only collect, store, or use customer data as permitted by law and our Privacy Policy .
• Security Standards: Implement adequate security measures to protect customer information and prevent data breaches.

12. Dispute Resolution

In case of disputes with customers, other sellers, or Hadawatha.lk:

• Internal Resolution: Attempt to resolve disputes amicably through communication with the concerned party.
• Hadawatha.lk Mediation: If resolution fails, contact Hadawatha.lk support for mediation and guidance on resolving the issue.

13. Policy Updates

Hadawatha.lk may update this Seller Policy periodically to reflect changes in our operations, legal requirements, or other factors. Sellers will be notified of any significant changes, and continued use of the platform signifies acceptance of the updated policy.

Contact Us

For any questions regarding this policy, please contact our Seller Support team:

Email: seller-support@hadawatha.lk  
Phone: +94-70-2620063 / +94-76-9492552

We value your partnership and are here to support you in growing your business on Hadawatha.lk. Thank you for being a valued seller!