Privacy Policy for Hadawatha.lk

Welcome to Hadawatha.lk! Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information. By accessing and using our site, you agree to the practices described in this policy.

1. Information We Collect

A. Information You Provide

We collect the following types of information directly from you when you register, make purchases, or interact with our site:

• Personal Information: This includes your name, email address, shipping address, billing information, and contact details.
• Account Information: Username, password, and preferences you set up on our platform.
• Order Details: Information about the products or services you order and your purchase history.

B. Information Automatically Collected

When you visit Hadawatha.lk, certain data is collected automatically, including:

• Usage Data: Details about your interaction with the site, such as pages viewed, time spent, and navigation paths.
• Device Information: IP address, device type, browser information, and operating system.
• Cookies and Similar Technologies: We use cookies to enhance user experience, store preferences, and track website traffic.

C. Information from Third Parties

We may receive information from third-party sources, such as payment processors, social media platforms, or service providers to supplement our records, improve our services, and verify payment transactions.

2. How We Use Your Information

We use your information for the following purposes:

• Order Processing and Delivery: To fulfill orders, process payments, and deliver products or services.
• Customer Support: To respond to your inquiries, provide assistance, and improve our customer service.
• Site Personalization: To enhance your experience by personalizing product recommendations, offers, and other content.
• Marketing and Promotions: To send you relevant offers, promotions, and updates, with your consent where required by law.
• Analytics and Improvement: To understand how users interact with our site and make improvements.
• Security and Fraud Prevention: To protect your data, verify user identity, and prevent fraudulent activities.

3. Sharing Your Information

Hadawatha.lk does not sell your personal data. However, we may share information with third parties in the following situations:

• Vendors and Sellers: We share relevant information with sellers on our platform to fulfill your orders.
• Service Providers: We may share data with trusted third-party providers who assist with services like payment processing, data analysis, email delivery, customer support, and marketing.
• Legal Obligations: We may disclose information if required by law or in response to a valid legal request, such as from government authorities.
• Business Transfers: In case of a merger, acquisition, or asset sale, your information may be transferred to a third party.

4. Your Rights and Choices

A. Access and Correction

You can access, update, or correct your personal information by logging into your account or contacting our support team.

B. Deletion and Restriction

You may request deletion of your personal data, or restrict how it is processed, subject to certain legal limitations.

C. Marketing Preferences

You can opt out of receiving marketing communications by following the unsubscribe link in our emails or updating your preferences in your account settings.

D. Cookie Preferences

You may set your browser to refuse cookies. However, please note that some features of our site may not function properly without them.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption, access controls, and regular audits. However, no method of data transmission over the internet or electronic storage is completely secure. We encourage you to use strong passwords and take necessary precautions to protect your account information.

6. Data Retention

We retain your personal information as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

7. Third-Party Links

Our site may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for the content, privacy practices, or data handling by third-party sites. We recommend reviewing the privacy policies of these sites before providing them with any personal information.

8. Children's Privacy

Hadawatha.lk is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal data from a child without parental consent, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the date of revision noted at the top. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Hadawatha.lk Customer Support
Email: hadawathalk@gmail.com
Phone: +94-70-2620063 / +94-76-9492552

Effective Date: 01/01/2024