Terms and Conditions

Welcome to Hadawatha.lk! These Terms and Conditions outline the rules and regulations for using our e-commerce marketplace. By accessing our website and placing orders, you agree to comply with and be bound by the following terms and conditions. If you disagree with any part, please refrain from using our services.

1. Agreement to Terms

By using Hadawatha.lk, you accept and agree to these Terms and Conditions. This agreement is subject to periodic updates, and continued use of our services implies acceptance of any changes.

2. Definitions

• “We” or “Us” refers to Hadawatha.lk, the multi-vendor marketplace provider.
• “Vendor” or “Seller” refers to the third-party individuals or entities selling products on Hadawatha.lk.
• “Customer” refers to any user placing an order for products listed on Hadawatha.lk.

3. Account Registration

To make a purchase or sell items on Hadawatha.lk, users must create an account. Users agree to provide accurate information and keep their credentials secure. Hadawatha.lk is not liable for unauthorized access due to user negligence.

4. Conditions of Sale (Between Sellers and Customers)

A. Product Listings

Sellers are responsible for accurately describing and pricing their products. Hadawatha.lk is not responsible for any discrepancies in product information provided by the Seller.

B. Order and Contract

• Order Placement: By placing an order, you make an offer to purchase a product from the Seller.
• Order Confirmation: Initial order confirmations are not guarantees. The contract is confirmed once the Seller dispatches the product.
• Cancellation Policy: Sellers may cancel orders at their discretion before dispatch. Customers may also cancel orders before dispatch without incurring charges.

C. Returns and Refunds

Please review our Return Policy for details on eligible returns, conditions, and refund processes. Hadawatha.lk reserves the right to determine return eligibility based on our policy.

5. Pricing, Availability, and Order Processing

• Pricing: Product prices, listed in local currency, are set by Sellers and may include applicable taxes.
• Price Changes: Prices may fluctuate, and the final price at checkout applies. We do not offer price matching.
• Availability: Product availability is updated frequently; however, we cannot guarantee that products will always be in stock.
• Order Refusal: Hadawatha.lk reserves the right to refuse or cancel any order. In case of mispriced products, the order may be canceled, and any prepayments refunded according to our refund policy.

6. Promotional Codes and Vouchers

• Eligibility: Promotional codes and vouchers are non-refundable, non-transferable, and valid for single-use only.
• Limitations: These codes cannot be used alongside other discounts, during special sales, or after expiration.
• Right to Modify: Hadawatha.lk reserves the right to modify or terminate any promotional offer at any time.

7. Vendor-Specific Terms and Responsibilities

A. Independence of Sellers

Sellers on Hadawatha.lk operate independently. While we provide a platform, we are not responsible for Sellers' actions, representations, or breaches of contract.

B. Vendor and Customer Disputes

We are not responsible for mediating disputes between Customers and Sellers. However, we will assist within reasonable limits, and encourage users to contact us for support.

C. Unauthorized Reselling

Unauthorized resale of products purchased on Hadawatha.lk is prohibited. We reserve the right to take legal action against any unauthorized reselling activities.

8. Intellectual Property Rights

All content on Hadawatha.lk, including text, graphics, logos, and software, is the property of Hadawatha.lk and protected by intellectual property laws. Users may not reproduce, distribute, or modify content without permission.

9. Limitation of Liability

Hadawatha.lk provides an online marketplace but does not assume liability for:

• Losses or damages arising from the use of our platform.
• Quality or durability of products sold by third-party Sellers.
• Delays, non-performance, or breach of contract by Sellers.

In no event shall Hadawatha.lk be liable for incidental, indirect, or consequential damages arising from your use of the website or the purchase of products.

10. Indemnification

You agree to indemnify and hold harmless Hadawatha.lk, its affiliates, and its employees from any claims, liabilities, damages, and expenses arising from your use of the site, any violation of these terms, or any violation of third-party rights.

11. Privacy Policy

Your use of Hadawatha.lk is also governed by our Privacy Policy. We encourage you to read this to understand how we handle your personal information.

12. Governing Law

These Terms and Conditions are governed by the laws of [Your Country/Region]. Any disputes arising from these terms shall be resolved exclusively in the jurisdiction where Hadawatha.lk is registered.

13. Amendments to Terms

Hadawatha.lk reserves the right to update these Terms and Conditions. Notification of significant changes will be posted on the website, and continued use of the platform signifies acceptance of such changes.

14. Contact Us

For any questions or concerns regarding these Terms and Conditions, please contact us at:

Email: hadawathalk@gmail.com
Phone: +94-70-2620063 / +94-76-9492552
Address: 226 / A, Thekka Watha, Gatara West, Kamburupitiya, Matara, LK